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Returns & Refunds
Returns and refunds
This page explains the UTBOX return, replacement, and refund review process for the canonical US/default storefront at utbox.store.
14-day returns
Non-quality returns may be requested within 14 days after delivery. For non-quality returns such as change of mind, wrong purchase, or no longer wanted, the buyer pays return shipping where allowed by local law and platform policy.
Returned items should include the game stick, controllers, wireless receiver, HDMI cable, USB power cable, 128GB card, manuals or cards if present, and original packaging where practical. Missing accessories, damaged packaging, or used or damaged items may reduce refund eligibility where allowed by local law and platform policy.
Quality issues and replacement-first support
For quality issues, dead-on-arrival items, missing accessories, or confirmed defects, contact support first. UTBOX will diagnose the issue before approving the next step. When reasonable, we replace the cheapest appropriate part first, such as receiver, HDMI cable, system card, controller, or full unit. Refund review is the final escalation path when troubleshooting or replacement is not reasonable, or when local law or platform policy requires it.
Battery information
Batteries are not included. Each controller needs 2 AAA batteries. The two included controllers need 4 AAA batteries in total. If a controller does not respond, check fresh AAA batteries, polarity, the wireless receiver, and pairing before requesting replacement.
Contact support before returning anything
Email support@utbox.store with your order number, checkout email, photos, and a short description of the issue. If the item is not working, include a short video showing the problem and the troubleshooting steps already tried.
Do not send products to any address until UTBOX support provides return, replacement, or refund instructions. Unauthorized returns to an address not provided by support may delay review.
Shipping cost for non-quality returns
For non-quality returns, the buyer is responsible for return shipping where allowed by local law and platform policy. For confirmed quality issues, UTBOX support will review the case and provide the appropriate replacement, return, or refund instructions.
Helpful links
This does not affect your statutory rights where applicable.